Call us today on : 0800 689 5128
or from outside the UK : +44 208 634 7020

FAQs

I am a trade customer and I have not bought any products from IBC before, how can I place an order?
If you do not have an account with IBC you can call 0800 689 5128. and our experienced customer service team will arrange for one of our sales representatives to call you in order to discuss your requirements.

I am a trade customer and I have an account with IBC, how can I order your products?
If you already have an account with IBC please email us at [email protected]
Please include your order, account number, site/delivery address and contact details and we will process your request.

Alternatively call us on 0800 689 5128 and we will help you with your order.

I am an individual who is interested in your products. Where can I find them?
You can find most of our product ranges on www.amazon.co.uk , sold and distributed directly by Amazon UK. You can also call 0800 689 5128 and we will can look at arranging a mail order for you.

I am interested in your products and I am located outside of UK, can I place an order?
We distribute worldwide. For further information please use the contact us form or call us on +44 208 634 7020.

Do you have a minimum order?
There is no minimum order but dependant on your account you may be subject to a carriage charge if your minimum spend is not met.

If you are an individual looking to order a product, you can find most of our product ranges on www.amazon.co.uk

What payment methods do you accept?
We accept BACS, cheques and all major debit and credit cards

When will my order be delivered?

If you place your order before 1pm Monday – Friday your order will be delivered on the following working day (excluding public holidays), providing your order doesn’t weight over 100kg.

Please note if you order on a Friday you will not receive your delivery until Monday.

Delivery times may vary for orders going to Scotland and Northern Ireland.

I have a problem with my delivery, what should I do?
We expect our couriers to deliver on time and for your order to be correct. However, we understand that sometimes things go wrong and we want to rectify any issues as quickly as possible.

If there is a problem with your delivery or your order we must be advised within 72 hours of delivery. Please send an email to [email protected] and we will respond to you as quickly as possible. Alternatively, you can call us on 0800 689 5128 and one of the team will help you with your enquiry.

Can I collect my order from your warehouse? 
Yes, if you would prefer to collect your order directly from our warehouse you can. Please let us know at time of ordering. Please refer to our How to Find Us page for our warehouse address and directions.

Where can I find pricing information on IBC products?
You can send us an email to [email protected] or use our contact us form and we will reply to you with the requested pricing information. Please let us know what type of business you are e.g. Coffee shop/bar, Wholesaler, Distributor.

Do you have any special offers or seasonal offers? 
We will share any special offers or seasonal offers on our social media and/or our newsletter.

Sign up to our newsletter or follow us on Instagram, Twitter, Facebook or LinkedIn.

Where can I find recipes using your products? 
Please visit the recipes section of our website. We also share all our latest recipes in our newsletters and on social media, so to stay up to date sign up to our newsletter or follow us on Instagram, Twitter, Facebook or LinkedIn.

Dietary requirements – how can I see what products are suitable for different diets e.g vegan, Kosher, Halal?
Many of our products are suitable for Halal, Kosher, vegetarian and vegan diets. You can find more detailed information on our product pages.

Are you at any exhibitions or events where we could sample products and discuss our requirements?
We attend a number of events throughout the year, to find out where we’ll be please sign up to our newsletter or follow us on Instagram, Twitter, Facebook or LinkedIn.

I need more in depth information about product technical specifications. Whom should I contact?
You can send an email to [email protected] and our technical consultants will provide you with detailed technical information on our products.

I’m interested in developing a specific product, can you help?
If you’re interested in developing a product that we don’t currently stock or tailoring one of our products to your specific needs, please send us more details of your requirements using our contact us form and we’ll be in touch to see if we can help.